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2021 Luncheon Keynote

Embracing a Complaint-Free World

Will Bowen
12:15 – 1:30 pm

Executives, employees and staff deal with hundreds of complaints on a daily basis from both complaining customers and complaining coworkers. Complaining is an epidemic that is destroying our happiness, relationships, health, and success. The problem is that most people aren’t even aware when they complain. As Will Bowen says, “Complaining is like bad breath – you notice it when it comes out of someone else’s mouth, but not out of your own.” In a fast-paced and funny presentation you’ll learn:

  • What’s wrong with complaining? (Complaining’s destructive effects on health, happiness, relationships, and career)
  • What is (and isn’t) a complaint?
  • The 5 reasons people complain (as remembered by the acronym G.R.I.P.E.)
  • How to get other people (and ourselves) to stop complaining
  • Positive leadership in a negative world

You’ll leave inspired, mindful of your own complaints, and motivated to approach complainers with new, simple and effective strategies.

 

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Southwest Showcase 2021

Tuesday, May 11, 2021
Kalahari Resorts & Conventions
Round Rock, Texas

#swshowcase

SWShowcaseSouthwest Showcase@SWShowcase·
25 Jan

Underutilized convention centers around the country are being repurposed as mass vaccination facilities. #SWShowcase #MMBusiness https://1l.ink/G5C6BKX

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SWShowcaseSouthwest Showcase@SWShowcase·
25 Jan

Congratulations to our 2021 Southwest Showcase award winners! Annette Hicks was named our Industry Professional of the Year, and the Arlington CVB is the recipient of the Most Exciting Meeting Destination Change award. #SWShowcase #MMBusiness https://1l.ink/T65BGGZ

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22 Jan

Marriott taps artificial intelligence for HVAC, reduces natural gas consumption a whopping 25%. #SWShowcase #MMBusiness https://1l.ink/FD54WH6

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SWShowcaseSouthwest Showcase@SWShowcase·
21 Jan

Southwest Showcase 2021 keynote speaker Michael Dominguez says in-person meetings are starting to happen, and more are on the way. #SWShowcase #MMBusiness https://1l.ink/R3VHNR3

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SWShowcaseSouthwest Showcase@SWShowcase·
21 Jan

Fly the friendly skies of . . . Delta! CEO Ed Bastian: "Those who refuse to display basic civility to our people or their fellow travelers are not welcome on Delta . . . they will not have the privilege of flying our airline ever again." #SWShowcase https://1l.ink/XBGHS4K

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